Floor Decor 

Our Appointment-based system allows our customers to book a time-slot for a private or semi-private store visit. They can then enjoy browsing at their own pace in a quieter environment, or we can set up a bespoke itinerary for your appointment to provide a more personalised retail experience. Depending on what flooring you’re looking for or what project you’re working on.

Prior to 2020, appointments had only really been used by high-end, luxury brands. But with the recent changes to physical retail, this style of shopping is starting to filter through to a wider range of stores. We feel this is a much more efficient way to run our show room. Enabling Christian to do more daytime measures, help with the fitting team and becoming more flexible through out the day.

💛Limits store traffic With retail appointment scheduling, we can manage the number of people in our show room at any given time and reduce the need for any unruly queues outside the window. This not only makes Christian’s job easier, but it also creates a happier environment for our customers.

💛Personalised experience We feel this way boosts our level of service with a personalised appointment to suit our customer’s needs. Once we’ve booked your slot, we can plan ahead to find out exactly what flooring you’re looking for – whether that’s LVT, carpet, a certain range or colour. Then, when you visit the showroom, we can have the suggested samples ready for you.

💛Building loyalty Personalised customer experiences like ours are a great way to build customer relationships. By scheduling our time, we have the capacity and energy to provide extra attention to your needs. Customer service is very important to us and we will continue the thrive for your satisfaction